Create experiences that the luxury sector craves.

It’s time to adapt your product and keep up with what customers want.

The global market for premium experiences is growing, so why not onsider creating a product for the luxury / premium sector. 

Most tour operators have a premium experience hidden in plain sight but just don’t realise it. We consider it our role to help draw out an experience that appeals to the high-net-worth traveller.

Our online course will help you to develop or refine your product for the luxury market.

Compared to international tourists, domestic tourists are happy to explore on their own. By creating a must-do premium version of an experience, tour operators can future-proof their business.

Reasons to focus on premium domestic tourism

With international tourism flows now stabilised, Australian tour operators who once relied heavily on inbound guests are facing a new challenge: how to capture the attention — and spend — of wealthy domestic travellers who are increasingly demanding premium, experience-driven options.

While regional accommodation providers have seen strong growth since borders reopened, many tour operators are still playing catch-up. According to Tourism Research Australia, the reality is clear:

  • Pre-pandemic, two-thirds of spend on group and package tours came from international visitors.

  • Domestic travellers, already familiar with Australia, are less inclined to pay for mainstream tours and attractions.

  • Price-sensitive households are choosing free or low-cost activities, making it harder for mid-tier operators to compete.

At the same time, the wealthiest segment of the domestic market is under-served. These travellers are 50% more likely to journey interstate and spend, on average, 80% more per person per night on domestic trips. Many have shifted budgets once allocated to first-class flights and overseas holidays into local experiences — but when those experiences don’t meet the standard of international luxury travel, the money is simply banked until their next overseas trip.

This presents both a challenge and a huge opportunity: to reimagine Australian tours through a luxury lens — creating premium experiences that match the expectations of high-net-worth travellers, keep their spend here in Australia, and position local operators for long-term growth.

There is a unique opportunity to create distinct offerings that appeal to the sophisticated experience seeker who is forced to substitute their international holiday for a domestic one. 

These experiences need to be rare, real and exclusive, providing the traveller with a more specialised way of seeing Australia. In addition, the health and safety preference for physical distancing lends itself to private touring.

Watch our free webinar
'Why now is the perfect time to adapt your product for the luxury sector.'

If the COVID-19 border closures have reduced your income, if you’re finding domestic tourists aren’t as willing to pay for your tours as international guests, or if you simply wish to understand how attracting the luxury market could benefit your business now and in the future, then watch this 15 minute webinar to find out how we can help you create a tourism product that guests will pay top dollar for.

Arkaba Walk

Australia’s high-net-worth-individuals (HNWI**) are expected to grow by 34% over the next five years to reach close to 2.1 million.

Knight Frank's Wealth Report 2020